Customer Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Response Time Guarantee

  • Every single support request you submit to us will be responded to within maximum 60 minutes. In case your ticket or e–mail requires additional assistance from a sysadmin, we will without delay forward it and leave a comment to inform you that your matter is being examined. If you order our Admin Services package, all of the tasks included there will be completed at a time of your liking.

  • Top quality support service

  • A First–Class Technical Support Service

  • We’ll be online for you 24/7 to respond to any enquiries that you may have about our Site Control Panel or any of the applications that we have pre–installed for you on the dedicated hosting server. If you also require support tackling server management tasks, take a glance at our Admin Services package, which includes data backup disk space, Operating System updates on a weekly basis, server monitoring and restarting procedures, plus software installation and troubleshooting procedures.

  • Intuitive help center

  • An Easy–to–Navigate Help Area

  • We have equipped the Site Control Panel with an extensive knowledge base, which includes detailed explanations of all its features and functionalities. Besides, we have shot detailed video tutorials that will further demonstrate to you how to carry out a specific action or solve a common problem. The how–to articles and the tutorial videos are readily accessible from every section of the Site Control Panel through the Videos and Help buttons in the upper right corner.