Support Channels

  • 1 hour ticket response time
  • An Intuitive Help Section

  • The Help section integrated into your Site Control Panel features a selection of help articles and commonly asked questions. Aimed towards resolving any common issue that you may run into, they are contributed by our support team of qualified techs.

  • Top quality support service
  • How–To Videos

  • We have compiled a selection of educational video tutorials that visually show how you can settle a typical issue associated with your cloud services account. You can find the tutorials in the Help section.

  • Intuitive help center
  • A 1–Hour Support Ticket Response Guarantee

  • Our semi–dedicated servers are backed up by a 24x7 client care service and come with a 1–hour response guarantee. Our experienced technical support engineers will be at your disposal day and night and will remedy any problem that you might encounter within maximum 60 minutes after the ticket submission. In the majority of instances, a reply will be provided to you in less than twenty minutes.