Being able to communicate with your cloud hosting provider when you have any kind of questions or experience any troubles is quite important and how fast they will reply and take action is usually essential, particularly if your website is business-oriented, as longer downtime can often mean losing potential customers. The support options are usually a quick way to identify actual suppliers from resellers. The second typically respond just to email messages or support tickets and you'll need to wait for a whole day or longer to receive an answer. In case the trouble needs a couple of replies, you could end up losing days in order to have a problem solved. Using the services of a legitimate and trustworthy web hosting company, you should be in a position to connect with the support at any time and receive a timely response whatever the issue or your question is - pre-sales, customer or tech one.

24/7 Customer Support in Cloud Hosting

We provide you with 24/7 customer, billing and tech support for all of our cloud services. Even if you aren't our customer yet and you have questions, we can give you a hand promptly and provide you with the necessary info, to give you a choice to make an informed decision when you acquire your new hosting account. We are available anytime, including weekends and holidays, and we provide you with various options for communication to get in touch with us - live chat, phone, e-mail messages and support tickets. For your convenience, we have a couple of phone numbers internationally, therefore you will be able to call the one which is closer to you. The max response time for the emails and your tickets is 1 hour. The actual response time is no more than 15-20 min, so you can forget about waiting for several days to get assistance for any task or issue, whatever its difficulty.

24/7 Customer Support in Semi-dedicated Hosting

All semi-dedicated services that we offer come with 24/7 customer and technical support, therefore whatever the issue you experience, you are able to get in touch with us and we will give you a hand quickly. The guaranteed answer time for each e-mail message or support ticket that you open via your Hepsia web hosting Control Panel is only one hour; typically the reply time rarely exceeds 20 min. We also provide telephone support with a couple of local numbers around the globe as well as a live chat, so you're able to contact us and get more details about our services even if you do not have an account yet. We are able to help you with nearly any question or a problem you may have - payment methods, package features, email setup, website hosting account settings, and so on. If you use our services, you will not ever encounter an issue where you need to wait for a day or two to get a problem solved like you'll need to do with lots of other suppliers.

24/7 Customer Support in VPS Hosting

Every virtual private server plan that we offer features 24/7 customer and technical support, which means that if you experience any trouble with the pre-installed software on the machine or you have any kind of pre-sales or general questions, you are able to get in touch with us anytime, even holidays and weekends. For your benefit, we provide different methods of communication - telephone support with a couple of local numbers around the globe, live chat, email messages as well as a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complicated tech issues as it will be much easier to monitor what's going on. The maximum guaranteed reply time for all the e-mail messages and tickets is one hour, however it rarely takes that long to get help. In case you acquire the Managed Services upgrade that we provide, our administrators will also assist you with any third-party software difficulties.

24/7 Customer Support in Dedicated Web Hosting

All of the dedicated server packages that we supply include 24/7 support through several methods of communication and with a one-hour max answer time guarantee. If you want to find out more about the plans or you have any kind of billing or general questions, you're able to phone one of the local numbers we have around the world or you may use our live chat support and talk to a live agent. For solely tech matters which require assistance from a technical support person or an administrator, you'll be able to open a ticket from your billing Control Panel or you can send an e-mail message, as these channels are more appropriate to keep track of a specific problem. The answer time for them rarely exceeds 30 mins, so that you can forget about waiting for an entire day to get support. Our support service is available for all of the server-related issues, and the pre-installed software. In the event that you need help with third-party apps, you can consider adding the Managed Services upgrade that we supply with all plans.