Integrated Ticketing System in Cloud Hosting
With a cloud hosting from our company, you’ll never have to leave your account. Our ticketing system is integrated into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can seamlessly access any support ticket whilst you’re browsing through your website files or customizing various account settings. The ticketing system is being closely monitored 24x7x365 by our technical support team representatives and the response time is maximum sixty minutes, but it rarely takes more than twenty minutes to receive support. In contrast to some other hosting companies, we do not charge extra for using the ticketing system, so you can touch base with us as often as you need and request info with regards to any technical or billing issue. Besides, you can read a number of articles, which will help you solve the most commonly confronted predicaments yourself.
Integrated Ticketing System in Semi-dedicated Hosting
If you have a semi-dedicated server account with us and you would like to contact our help desk staff representatives, you will be able to post a trouble ticket straight from your Hepsia hosting Control Panel instead of going through a totally different support platform as you will have to do with most hosting companies on the market. Our integrated trouble ticket system will permit you to open a new ticket without hassles and to browse through older tickets using a clever search box. Also, you’ll be able to read the relevant knowledgebase articles that our system will present to you in accordance with the problem category that you choose for your new ticket. You can do all the above-mentioned things without leaving your Control Panel at any moment, which suggests that in case you stumble upon any complication or have an enquiry, you can touch base with our support engineers and resolve the issue at hand in less than an hour through one single platform.