A live chat is a real-time way of communication between a web hosting supplier's support crew and its customers. It's a very efficient method to get some information about the hosting services or have some issue resolved as you are talking to a live agent. The advantages of using a live chat service instead of calling or opening a ticket are the low chance of errors at the time you exchange info such as usernames or domain names, the faster response time as the communication is live as well as the fact that you don't need to stay on the chat all the time - you are able to do something else entirely while the agent examines the issue involved. Furthermore, you are able to become a part of a live chat room from any computer that's connected to the web, avoiding the phone rates that you will need to pay in case you're calling to a different country.

Live Chat Support in Cloud Hosting

As we acknowledge the fact that a great number of problems can be resolved when you talk to a live person, we supply a live chat service for all our prospective and current customers. Our chat is accessible every day and our customer care agents will assist you with a wide range of questions and problems. In case you aren't our client yet, you can learn more about our cloud hosting plans and the website hosting environment in general in order to make sure that your web sites will work properly on our servers. In case you already have an account and you've got some questions or you encounter any kind of problems with some of our solutions, you can join us on our live chat and we can provide you with the required details or help you troubleshoot the issue. You will have to open a trouble ticket for certain issues which need longer time or the assistance of a system administrator, but for the majority of common problems you will get help on the spot.

Live Chat Support in Semi-dedicated Hosting

We provide you with live chat support as part of our services, so that whenever you have any kind of questions concerning our semi-dedicated services, you will be able to get in touch with our customer support team at any time no matter if you've already purchased your account or not. Generally, the chat service is intended for billing, pre-sales and general questions and troubles, yet we will help you with quite a lot of tech questions as well. We will help you choose the optimal package for your sites if you don't have an account yet, we can respond to any kind of billing questions or issues you may have or we can help you with setting up your new email address on your personal computer or smart phone - all this will be done promptly as our live chat service is available all day long, every day. Any time you require support, you'll be able to speak to a representative and save time and effort.