If you ever have any enquiries connected to your hosting plan or if you face a problem with your sites, you will need to contact the hosting company’s client support team. It may not make any difference how soon they’ll reply if you have a query of a generic nature, but a problem such as a thwarted software app update, for instance, may lead to your website becoming broken or invisible online. And the longer you wait for the support team to assist you, the longer the website will be out of order. In case you offer services or goods online, any downtime will undesirably affect your website and you can lose current or prospective clients. A lot of hosting providers, primarily resellers, reply to e-mails and tickets within twenty four hours, but in the electronic sphere that is much too long, as clients will rarely revisit a site that’s not functioning properly over a lengthy stretch of time.

One-Hour Response Guarantee in Cloud Hosting

Our guaranteed max response time for any support ticket that you post or any email that you write is just sixty minutes, even if you contact us on weekends and legal holidays. Regardless of the essence of your inquiry or problem, we’ll help you out instantaneously and will give you the required info to resolve any problem with your websites. The actual reply time usually doesn’t surpass fifteen to twenty minutes, which goes to say that you can forget about waiting around for hours on end to get a problem sorted out or what is even worse than that – waiting all day only to obtain a reply that more info is necessary whilst nothing’s fixed. We will offer you assistance in a well-timed fashion simply because we realize just how valuable time can be in the dynamic Internet space. The sixty-minute reply guarantee applies to any billing or technical question that you might have with regard to our cloud services.

One-Hour Response Guarantee in Semi-dedicated Hosting

We guarantee that if you open a technical support ticket via your hosting Control Panel or send an email related to your semi-dedicated server, you will get a response within less than sixty minutes. You can touch base with us whenever you like with regards to technical, billing or general issues and given that we’re on duty 24-7-365, you’ll always receive help without any delay. Based on the specific issue or question, we will supply you with more info, rectify the problem if it has been caused by something that is within our reach or tell you how to proceed in case you need to tweak a particular setting for an Internet application that we can’t access. You can just forget about waiting for a day for every reply. In reality, in most cases we respond to emails and tickets within no more than 20 to 25 minutes.