In the event that you've ever had a cloud hosting account in the past or you've dealt with any other type of online service, you are probably aware from personal experience that for certain things it is better to talk to a live person over the phone rather than exchange tickets or email messages. In order to learn more about a particular service before you decide to buy it or when something small has to be done, for example, it will be far easier and faster to get it done real-time. When you are able to get in touch with representatives by phone, it is also very likely that you're using the services of a real hosting supplier, not just a reseller. The level of support that you'll get over the telephone varies between different suppliers - from general issues to dedicated technical support. Typically the majority of suppliers will offer you pre-sales assistance and 1st level telephone support, while more complicated technical matters are handled through email and tickets.

Phone Support in Cloud Hosting

Because we have live telephone support 14 hrs daily, you can get in touch with us and speak with our customer support representatives to learn more about the cloud services that we supply and make sure that our servers match the system requirements for your websites prior to you buying anything. For your benefit, we have phone numbers on three continents so you will be able to call the one nearer to you - in the USA, the United Kingdom or Australia. If you're already a customer, you'll be able to call about general and billing matters, and about some tech matters. If the problem is strictly technical or it requires more time to analyze, you'll have to go through our ticketing system, which will enable both you and our technical support crew to monitor the information given by both sides.

Phone Support in Semi-dedicated Hosting

With 14 hours-a-day phone support, you can be sure that there is always somebody to assist you if you have any queries about the semi-dedicated server plans that we provide. Whether you want to know more about the plans, you have a billing issue or some general problem, you can give us a call. Although some more complicated matters may require a support ticket so as to give time to our technical support team to investigate, we'll help you with a number of technical questions over the phone as well, saving you precious time and efforts. As we have data centers on three continents - in the United states of America, Great Britain and Australia, we have local telephone lines in all of these countries as well. If you're in another country, we have a global number where you can reach us.